Legal notice

Legal Notice

Statutory provider identification:

Firstcom Trading GmbH
represented by its Managing Director Vladimir Amstislavski
Marienstr. 41
40210 Düsseldorf
Germany
Phone: 021163552858
Fax: 021186399960
E-mail: shop@carbonphone.de

VAT ID No.: DE813505007
registered in the commercial register of the Local Court (Amtsgericht) of Düsseldorf
Commercial register number HRB 44706

Packaging register (ZSVR): DE2909427012324

WEEE Reg. No.: DE 79047604



Company complaints office: 
Please always submit complaints by e-mail to the following address: shop@firstcomtrading.de



Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr.


We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.



Since 15.03.2019 we have been a member of the "FairCommerce" initiative.
Further information can be found at www.haendlerbund.de/faircommerce.

Shipping faster

Orders received Monday to Friday by 2:00 p.m. will be shipped the same working day with UPS or DHL

Customer Support

Our personal customer support is available Monday to Friday from 11 a.m. to 5 p.m. We answer emails within 24 hours on working days.

sustainability

Sustainability through renewal of old devices, sustainable returnable shipping packaging, CO2-neutral shipping